Frank Partners. Pathways to Services Profitability
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CSO Summit San Francisco_June 2016

 Nick was asked to participate at the Chief Service Officer(CSO) Summit held before the Maximize conference event in San Fransisco last week. Limited to a small number of senior service executives, this exclusive event has been developed by ServiceMax to enable leaders to explore and discuss current issues impacting service orientated businesses. Si2 facilitated a discussion on the challenges of shifting from Product Thinking to Customer Outcomes.