Frank Partners. Pathways to Services Profitability
Luxembourg:  +352 621 215 856
London:+44 208 144 6452


Having worked with Nick over the last 3 years on a variety of projects, I have found that he 'does what he says' and 'he says what he does'. In other words the projects have been very professionally managed with very high level of transparency in terms of progress and results. He is able to see complex issues clearly and articulate them in a way we understand. He has worked closely with my leadership team to get results, acting as much as a coach as a consultant. Where appropriate he has brought in other professionals, which for strategic projects has really helped us gain a different perspective on our business. He has become a partner of the business who adds value to the bottom line.

Mary Ann Fergus: Managing Director PENN Engineering EMEA, 2013 

I had the pleasure of introducing Nick at Cetrel 2 years ago. Nick came on board in a time where selection and prioritisation of our complex technology development requirements in terms of benefits and value to Cetrel's customers needed to be formalised. Under his lead, he pushed us in creating a structured straightforward approach to our service innovation process. In a real collaboration mode, an effective visual system to map, outline and prioritise projects was implemented. During the process he guided us in reinforcing our relationship with the Luxembourg authorities through which we effectively obtained critical incentives for our R&D and service innovation work.

Mark Notschaele: Vice-President Project Management Office, Cetrel  2012

I wanted to find a new way of selling our Full Service Provider business. I found that Nick really listened to what I wanted to achieve and then used his experiences to bring a number of different solutions to the table. His open but challenging style helped us to focus on the options that could really improve our sales effectiveness

Bernard Herz: Sales Director, Ruia Global Fasteners 2012

I brought Nick to Husky Europe to drive a step change in our services business from a reactive culture to a proactive revenue stream. This we achieved, growing the services business significantly over 3 years. Nick was a catalyst for this change. Initially gaining the confidence of the senior sales management team, he developed and executed a program that brought focus and an analytical understanding to our business model. His leadership empowered Husky's service experts to become trusted advisor's to our customers and we really began to engage the sales force as the commercial owners of the services revenues through sales objectives, education and pre-sales support.

Volker Neuber: Executive Vice President Sales, Husky EMEA 2009

Through observing Nick's career at TFS , he always showed great passion and commitment to his roles. He was instrumental in developing our services business against the odds, making it profitable through winning new contracts, cost control, excellence in process execution and managing the customers expectations. He gained the respect of both sales and operations teams with the professional and honest manner he approached his job. And after working a couple of years in Paris, even his French improved.

Philippe Ladoucette: General Manager and Executive VP Europe, Acument  2008

While Director of Full Service Provider programs in Europe, Nick demonstrated an ability to move strategy into action within an operational environment. He significantly increased inventory turns, developed a professional purchasing function and optimised business processes to achieve a lean low cost organisation. After transitioning the operations into the mainstream of the business, Nick developed a broader commercial strategy for taking FSP into other OEM accounts. He succeeded in changing the commercial mindset of a very product focussed leadership team, by demonstrating the total value services brought to the bottom line.

The leadership he provided in developing large and complex business proposals, directly led to winning major new projects at Ford, which have contributed to the companies profits well after he left the business.

On a personal note, we were able to develop a very close & professional working relationship, even though I was based in the States and we met extremely infrequently.

Kelly Slack: VP Full Service Programs at Textron Fastening Systems 2002-2006, General Manager Flexalloy and VP Sales & Business Development Whitesell Corporation 2012

As the project manager for the Ford/Textron VMI programme, Nick was the manager responsible for the implementation of this ground breaking contract, which it would be no exaggeration pioneered the FSP/VMI model in the automotive industry. Under intense pressure, he demonstrated true leadership, problem solving and team building skills to successfully deliver this complex $20million programme in the Ford plants at Dagenham UK and Koln Germany. Working with an extremely demanding customer, he not only kept his team focussed on the customers needs, but skilfully managed the relationship with the customer's key stakeholders in guiding the programme through many complex commercial and operational issues. To give a scale to the achievement, when I look back at my career, I reckon this contract was the most impressive of them all, in which Nick played a very significant role.

Mike Drake: Sales & Marketing Director Avdel Textron 1999 & currently Managing Director Specialist Services, a division of OCS.