AN INTRODUCTION TO FRANK-PARTNERS

For Industrial, Manufacturing & Software businesses to maintain their premium market position, the development of services has become an essential strategy to maintain profitability and hence survival. But from experience, it is not easy for these product centric organisations to profitably develop complimentary services, or if desired move towards being a services led organisation.

Frank-Partners works with clients over the long term to develop and execute an appropriate Services strategy that increases revenues and profitability, by releasing their organisations inherent knowledge and capability.

WE DRIVE PROFITABILITY BY:

• Clarifying and executing a coherent Services strategy
• Driving improvements in customer satisfaction
• Increasing existing Services revenues or finding new Services opportunities
• Increasing customer intimacy
• Increasing Services product margins

Frank-Partners is a network of service and change professionals focused on business results through offering tailored programmes in the following areas:

1. Service Strategy development
2. Identification of the organisational gaps that inhibit the execution plan
3. Programmes to facilitate achievement of the strategic goals
   - Team and/or individual skills development training and workshops
   - Leadership & team coaching
4. Business analysis & design of new service programmes